To ensure that you are completely happy with your purchase we offer you a 30 day guarantee.
Our guarantee ensures that you have 30-days from the date of the Dispatch Confirmation to exchange or replace your order, or cancel and receive a refund.
On receipt of your Products please check the item thoroughly before removing and disposing of any packaging. We warrant that all Products will be free from defects in workmanship and manufacturing. We recommend that you have the item appraised by a third party within your 30 day return period.
Please take care to return your purchase as originally sold – in new, unused and unworn condition with all original documentation including a valid receipt or other proof of purchase. State the reason for the return and whether you would like us to exchange or refund the item.
The above warranty shall be invalidated and shall not apply to any Products where a third party has worked on any Products we have made for you.
For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty.
We are unable to refund, replace or exchange customised jewellery – bespoke jewellery (jewellery created to customer specifications) unless defective or faulty. Items created by our ring builder system are not considered to be special orders and the full 30 day return period applies.
We shall not be responsible for any damage to Products arising from excessive wear, abuse or physical damage whether accidental or otherwise. In no event shall we be held liable for any loss or theft of Products. We recommend that you contact your regular insurance provider to arrange appropriate cover at your cost and discretion.
When you return a Product to us because you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
To return, exchange or cancel an order:
- Please ensure that you carefully follow the Icediamond.com Returns Procedure. Follow the instructions given via telephone or e-mail carefully.
- Email our team service@icediamond.com or call 0207 242 2227 to receive a Return Authorisation Code and instructions as to how you return the Products.
- You must obtain an Icediamond.com Authorisation Code, pack your diamond purchase to the standards specified and ensure that the item is insured. Unidentified items may be returned to sender. For reference we cannot accept Products that have been damaged in your possession, or Products that have been worn.
Security is of the utmost importance to Icediamond.com. For reasons of safety returned products must never be sent directly to the showroom and should never be directly addressed to Icediamond.com. For this purpose we have organised a separate department with offsite office, where the returned Products will be assessed by our team to ensure that they are in their original condition. You will then be notified of the status of your return.
Our liability
We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased. :
- This does not include or limit in any way our liability
- For death or personal injury caused by our negligence
- Under section 2(3) of the Consumer Protection Act 1987
- For fraud or fraudulent misrepresentation;
- For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for any special, consequential or indirect losses which are not foreseeable by you and us, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of use, however arising and whether caused by tort (including negligence), breach of contract or otherwise.
Where you buy any Product from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.
